Link a Device or Phone Number to Duo

If this knowledge base article has not resolved your issue please click here to submit  a Self Service Ticket.

The first time you sign in to your myStevens account, you will be prompted to set up Duo Multi-Factor Authentication for your account. To get started, click Start Setup.

Click "Start Setup" to begin setting up Duo for the first time.

You will then be brought to a page to select what type of device you are adding. You can set up Duo on a smartphone, a tablet or mobile device, and any landline or cell phone number.

You will be prompted which type of device you would like to add to Duo.

Adding a Smartphone to Duo

Adding your smartphone is highly recommended as it automatically sets up three methods of authentication: Duo Push, phone call, and a temporary one-time bypass code. More information on using these authentication methods can be found here.

  1. Start by selecting Mobile phone as your device type, then click Continue.
    Select "Mobile phone" as the device type, then click "Continue."

     
  2. Enter your phone number where indicated, ensuring that the correct country is selected for your number. Please double-check that you have entered your phone number correctly. Entering the wrong number may lock you out of your account, and you will need to contact User Support Services to regain access. Check the box verifying that your number is correct, and click Continue.
    Enter and verify your phone number.

     
  3. Select the type of phone you have. This example follows setting up Duo on an iPhone, but the process is identical for other phones.
    Select the type of phone you have.

     
  4. You will be asked to confirm that you have installed the Duo Mobile app. If you have not done so already, download the app from your phone's respective app store:
       Confirm that you have downloaded the Duo Mobile app on your phone.
     
  5. On your phone, launch Duo Mobile and tap the plus '+' button in the upper-right. If prompted, please allow Duo Mobile to send push notifications to your device and to access your device's camera. Push notifications are used when approving via Duo Push, and the camera is only used when adding/reactivating your Duo account.

    Tap the plus '+' button in the Duo Mobile app to add your Stevens account.
  6. Hold your phone's camera up to the QR code displayed by Duo.
    Duo will display a QR code.

    Scan the QR code from Duo

     
  7. You will be brought back to Duo Mobile's main page. You will see an account titled "Stevens Institute of Technology" and labeled "Duo-Protected." You will also see a six-digit code. You have successfully set up all three methods of multi-factor authentication for your Stevens account. If applicable, please consider adding a second device to reduce the chances of being locked out of your account.
    When you see a Stevens account in Duo Mobile, Duo MFA was successfully enabled for your account.

Adding a Tablet and Other Mobile Devices to Duo

Adding a tablet to Duo will enable Duo Push and bypass codes as methods of authentication. If your tablet or other mobile device has a cellular data connection and its own phone number associated with it, you may follow the steps above for linking a smartphone.

  1. Start by selecting Tablet as your device type, then click Continue.
    Select "Tablet" as the device type, then click "Continue."

     
  2. Select what type of device you are adding. This example follows setting up Duo on an iPad, but the process is identical for other devices.
    Select the type of device you have. 
     
  3. You will be asked to confirm that you have installed the Duo Mobile app. If you have not done so already, download the app from your device's respective app store:
       Confirm that you have downloaded the Duo Mobile app on your phone.
     
  4. On your phone, launch Duo Mobile and tap the plus '+' button in the upper-right. If prompted, please allow Duo Mobile to send push notifications to your device and to access your device's camera. Push notifications are used when approving via Duo Push, and the camera is only used when adding/reactivating your Duo account.
    Tap the plus '+' button in the upper-right corner of the Duo Mobile app to add your account.

     
  5. Hold your device's camera up to the QR code displayed by Duo.
    Duo will display a QR code.

    Scan the QR code from Duo

     
  6. You will be brought back to Duo Mobile's main page. You will see an account titled "Stevens Institute of Technology" and labeled "Duo-Protected." You will also see a six-digit code. You have successfully set up Duo Mobile Push Authentication for your Stevens account. If applicable, please consider adding a second device to reduce the chances of being locked out of your account.
    When you see a Stevens account in Duo Mobile, Duo MFA was successfully enabled for your account.

Adding a Landline or Cell Phone to Duo

Adding a landline or cell phone number will only enable call authentication for your Stevens account. For your security and convenience, it is strongly recommended that you do not set up a landline as your primary/single method of authentication for Duo. In the event that the call does not go through, you will be unable to access your account.

  1. Start by selecting Landline as your device type, then click Continue.
    Select "Landline" as your device type, then click "Continue."

     
  2. Enter your phone number where indicated, ensuring that the correct country is selected for your number. Please double-check that you have entered your phone number correctly. Entering the wrong number may lock you out of your account, and you will need to contact User Support Services to regain access. Check the box verifying that your number is correct, and click Continue.
    Enter and verify your phone number.

     
  3. This phone number is now linked to your Stevens account through Duo. If you have not yet linked a device that supports Duo Push and temporary one-time passcodes, it is strongly recommended that you link another device to your account.

If this knowledge base article has not resolved your issue please click here to submit a Self Service Ticket.

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Details

Article ID: 33276
Created
Thu 7/13/17 11:17 AM
Modified
Mon 12/21/20 4:58 PM