Office 365 Known Issues

Client Compatibility with Office 365

We recommend using the most up to date clients for the best experience when using Office 365 email. Below is a chart outlining compatibility with Office 365 email with various clients. Please be aware that full functionality with all features of Office 365 is available in the Outlook client for PC, Outlook for Mac, Outlook web app, and the Outlook app from the Apple/Android stores.

Large Mailboxes Cause Email Program Slowness 

Issue: Mailboxes in excess of 10 GB may cause email program performance issues such as slow loading.  

Workaround: If your mailbox exceeds 10 GB, you can reduce the size of your mailbox by archiving or deleting messages, or by disabling caching. Please note that disabling caching can also cause performance problems. Microsoft Outlook 2013/2016 provides better caching options--for instance caching only 12 months of email--than other Windows email programs.

iOS Mail Drafts Don't Sync with Exchange Drafts Folder 

Issue: The iOS "Drafts" folder in Mail does not sync with the "Drafts" Folder on Microsoft Exchange Server. So when creating a draft on an iOS device, it will save locally on the device, but not in Exchange Online. This is a known issue. 

Workaround: There is no workaround at this time from Microsoft.  

"You do not have permission" error message when you try to open a shared Calendar folder in Outlook for Mac

Issue: When you try to open a shared Calendar folder in Microsoft Outlook 2016 for Mac or Outlook for Mac 2011, you receive the following error message even though you were granted permission to the folder: 

Outlook cannot open the folder. You do not have permission to open this folder. Contact <Calendar owner's name> for permission.

This issue occurs because the owner of the folder that you want to access shares the subcalendar folder with you but does not share their default (primary) Calendar folder.

Workaround: Outlook cannot open the folder. You do not have permission to open this folder. Contact <Calendar owner's name> for permission. In Outlook for Mac, you must have at least Reviewer permission to access the other user's default Calendar folder to be able to also access any subcalendar folders.

Junk email protection is greyed out in Outlook for Mac mail client

Issue: In Outlook for Mac, you will find the junk e-mail protection options greyed out and not adjustable. This is a known issue. 

Workaround: This feature is not available yet and you will need to use the Outlook web app or OWA (webmail.stevens.edu) to set junk e-mail preferences. When you set junk e-mail preferences in OWA it will automatically use those settings no matter how you choose to access your e-mail account. Instructions for this process are available here - https://sit.teamdynamix.com/TDClient/KB/ArticleDet?ID=40177.   

 

Details

Article ID: 34500
Created
Fri 7/28/17 11:30 AM
Modified
Tue 1/12/21 10:30 AM