How to Recover a Deleted Item in Outlook for Web

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Recover a Deleted Email in Office 365 Online

You can restore a deleted email directly from the Deleted Items folder in Outlook web access.

1. Click on Deleted Items.

2. Find the message you want to recover.

3. Right click on the message and choose Move -> Inbox (or any other folder you'd like to restore the email to).

 

 

It will now appear in the folder you selected, in it's chronological place (so if the email is older, you may need to scroll down to find it).

 

 

If the message is not in your Deleted Items it may be in the 'Recoverable Items' folder. Click the link 'Recover items deleted from this folder' under the Deleted Items label at the top of the folder. Check the box for the message you want to recover, select it and hit the restore option in the message pane.

 

 

Now the message should be in your Inbox.

Things to Keep in Mind:

 

  • If a folder has been deleted from Deleted Items, you can recover only single items that the folder included, not the folder itself. It means that emails will be recovered to Inbox, not to the original folder.
  • Permanently deleted emails can be recovered from Recoverable Items within 14 days (by default). After that time, emails are not recoverable.
  • Emails purged from the Recoverable Items folder can’t be recovered.

 

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Details

Article ID: 35767
Created
Wed 8/23/17 6:08 PM
Modified
Fri 2/19/21 10:41 AM