If this knowledge base article has not resolved your issue please click here to submit a Self Service Ticket.
For each device you linked with Duo, you will have up to three methods of authentication for your Stevens account: Duo Push notifications, phone calls, and a temporary one-time passcode. This article covers each of the three methods and demonstrates how to set a default authentication method for signing into your account.
Choosing Which Device to Authenticate With
By default, Duo will prioritize your smartphone and prompt you to authenticate with it. If your smartphone is temporarily unavailable and you have already linked another device, you can authenticate with that other device instead. To do so, click the dropdown next to Device: and choose the device you want to use.
Duo Push via the Duo Mobile App
Applies to smartphones, tablets, and other mobile devices linked through the Duo Mobile app.
When you click Send Me a Push, you will receive a push notification on your smartphone, tablet, or other mobile devices that have the Duo Mobile app installed and were linked with your account. You may tap on the notification to open the Duo Mobile app, at which point you will be prompted to approve the sign-in attempt. Simply tap the green Approve button, and you will automatically be signed in to your account.
| Quickly Approve Duo Push Notifications on iOS |
Quickly Approve Duo Push Notifications on Android |
| Tap and hold on the notification, and tap Approve. The notification will be dismissed, and you will be signed in to your account. |
Tap the notification to view actions, then tap Approve. The notification will be dismissed, and you will be signed in to your account. |
 |
 |
Phone Call
Applies to smartphones, landlines, and other devices only linked by its phone number.
When you click Call Me, Duo will call whichever device you had selected. When you answer the call, you are prompted to press a specific key to approve the login attempt. If successful, the call will automatically end and you will be logged in to your account.
Note: It is strongly recommended that you set up an alternate method to phone calls so you have more than one way to access your account. Call Me requires an active network connection and may sometimes be blocked or flagged as spam by your phone or carrier, preventing you from authenticating your login attempt.
Passcode
Applies to smartphones, tablets, and other mobile devices linked through the Duo Mobile app.
When you click Enter a Passcode, a text field will appear. You can get the passcode by opening the Duo Mobile app on your device and copying the six-digit code seen below your account. If you don't see a code when you launch the app, tap the arrow to the right of your account to expand details.
This six-digit code is known as a Temporary One-Time Passcode (TOTP). These are time-based number sequences that are randomly generated and stored locally on your device, which means you can get a TOTP even without an internet connection. Approximately every 30 seconds, the TOTP shown will expire and a new one will be generated, so the only passcode that can be used to access your account exists only on your device. As the name suggests, these codes can only be used once and are only valid for a short time frame, strengthening the security of your account.
Setting a Default Authentication Method
Duo allows you to set a default authentication method, which helps to reduce the amount of time it takes for you to log in.
From your Duo Settings Page, scroll down and select your Default Device and When I log in action. You can choose between automatically sending a push, automatically calling you, or continue to select your authentication method each time. When you are finished, be sure to save your changes and click Back to Login.
If this knowledge base article has not resolved your issue please click here to submit a Self Service Ticket.