Popular Services

I am having issues utilizing the VPN client.
*Note: if you are having issues with DUO please submit a request for DUO support.

As a student, TA, or instructor, this is where you can request services to assist you in course management.

If you need help finding, downloading, installing, or troubleshooting Stevens-supported software (e.g. MATLAB), click the "Contact Service Desk" button to the left and fill out the form to create a IT ticket.

For issues and assistance with Duo Two Factor Authentication

Request Stevens ID card access to doors setup with Blackboard card readers

The Office of Learning Technology offers consultation of our services (ex. Canvas, Zoom, Kaltura, Turnitin, LinkedIn Learning, Classroom Technology, Solstice and more!) to faculty, staff and students. We will work with you and advise you on how to best use the technology to achieve your objectives.

Do you need support for your Stevens' managed computer?
Installation, Upgrade, Removal of Software?

Zoom is Stevens Campus wide web-conferencing system that has also been integrated into Canvas.

Can't log in to Stevens services?

Submit a service request for VLE support

Do you need a mailing list to be created or configured?

Are you unable to send or receive emails?

When your printer isn't working.

Submit a request to generate a Stevens account for those who are not employees or students.

Do you need an alias or shared mailbox to be created or configured? Please note, only a shared mailbox can send and receive email with a specific email address. Email aliases or distribution lists will only forward emails sent to a specific address to individuals.

Please select this service to request a custom Canvas course shell to be used as a sandbox or as a specialized course which is outside of the student information system (SIS).

When a web site or publishing tool isn't working as expected

Request support for reporting, user access control, data interface problems or updates, and general issues with this application.

request an account for using CS Dept. resources

If you need help finding or installing SOLIDWORKS, click the "Contact Service Desk" button to the left and fill out the form to create an IT ticket.

Change or Reset your Stevens or Stevens Google Apps password. If you are a Faculty or Staff member and forgot your password, please visit the User Services Support Desk located in the Lower Level of the S.C. Williams Library during regular business hours..