Popular Services

I am having issues utilizing the VPN client.
*Note: if you are having issues with DUO please submit a request for DUO support.

If you need help finding, downloading, installing, or troubleshooting Stevens-supported software (e.g. MATLAB), click the "Contact Service Desk" button to the left and fill out the form to create a IT ticket.

Do you need support for your Stevens' managed computer?
Installation, Upgrade, Removal of Software?

Request Stevens ID card access to doors setup with Blackboard card readers

Do you need an alias or shared mailbox to be created or configured? Please note, only a shared mailbox can send and receive email with a specific email address. Email aliases or distribution lists will only forward emails sent to a specific address to individuals.

For issues and assistance with Duo Two Factor Authentication

When your printer isn't working.

Used for ordering just accessories and not a system

Request support for reporting, user access control, data interface problems or updates, and general issues with this application.

Submit a service request for VLE support

Request phone or phone/network line installation due to a new hire, office relocation, etc.

I click on one of the available applications in the VLE and it doesn't open.

Request support for all other departmentally-used or campus-wide applications not listed above.

Submit a request to generate a Stevens account for those who are not employees or students.

Is a visitor, vendor, or any kind of guest coming to Stevens and needs access to the network?

Submit a request for an account to access the Student Information System (SIS)

Request changes to door schedules to allow access during events. 
Report hardware issues if a card reader isn't working.
Request a quote to install card access hardware.

Travel Request within Concur

Do you need support for your computer hardware?

Change or Reset your Stevens or Stevens Google Apps password. If you are a Faculty or Staff member and forgot your password, please visit the User Services Support Desk located in the Lower Level of the S.C. Williams Library during regular business hours..

Can't log in to Stevens services?