Popular Services

I am having issues utilizing the VPN client.
*Note: if you are having issues with DUO please submit a request for DUO support.

Request Stevens ID card access to doors setup with Blackboard card readers

WiFi Not Working? Request this service for assistance with connecting to the Network.

As a student, TA, or instructor, this is where you can request services to assist you in course management.

Request support for all other departmentally-used or campus-wide applications not listed above.

request an account for using CS Dept. resources

For issues and assistance with Duo Two Factor Authentication

Request support for reporting, user access control, data interface problems or updates, and general issues with this application.

If you need help finding, downloading, installing, or troubleshooting Stevens-supported software (e.g. MATLAB), click the "Contact Service Desk" button to the left and fill out the form to create a IT ticket.

Submit a service request for VLE support

Can't log in to Stevens services?

Installation of Cisco Jabber (VoIP Unified Communication) software

Request phone or phone/network line installation due to a new hire, office relocation, etc.

Submit a request for an account to access the Student Information System (SIS)

Submit a request to generate a Stevens account for those who are not employees or students.

Do you need a mailing list to be created or configured?

To submit a request for support for Microsoft Teams

used to make requests to the Computer Science Department

Change or Reset your Stevens or Stevens Google Apps password. If you are a Faculty or Staff member and forgot your password, please visit the User Services Support Desk located in the Lower Level of the S.C. Williams Library during regular business hours..

Report issues with VoIP Phone / Cisco Jabber Client