Popular Services

I am having issues utilizing the VPN client.
*Note: if you are having issues with DUO please submit a request for DUO support.

For issues and assistance with Duo Two Factor Authentication

If you need help finding, downloading, installing, or troubleshooting Stevens-supported software (e.g. MATLAB), click the "Contact Service Desk" button to the left and fill out the form to create a IT ticket.

Report issues with VoIP Phone / Cisco Jabber Client

The Office of Learning Technology offers consultation of our services (ex. Canvas, Zoom, Kaltura, Turnitin, LinkedIn Learning, Classroom Technology, Solstice and more!) to faculty, staff and students. We will work with you and advise you on how to best use the technology to achieve your objectives.

Installation of Cisco Jabber (VoIP Unified Communication) software

Submit a service request for VLE support

Do you need support for your Stevens' managed computer?
Installation, Upgrade, Removal of Software?

Do you need an alias or shared mailbox to be created or configured? Please note, only a shared mailbox can send and receive email with a specific email address. Email aliases or distribution lists will only forward emails sent to a specific address to individuals.

Request Stevens ID card access to doors setup with Blackboard card readers

When your printer isn't working.

For requesting the creation of a new group in Microsoft Teams.

Change or Reset your Stevens or Stevens Google Apps password. If you are a Faculty or Staff member and forgot your password, please visit the User Services Support Desk located in the Lower Level of the S.C. Williams Library during regular business hours..

Zoom is Stevens Campus wide web-conferencing system that has also been integrated into Canvas.

To submit a request for support for Microsoft Teams

As an instructor, this is where you can request services to assist you in course management.

Student Office 365 Email

Request support for reporting, user access control, data interface problems or updates, and general issues with this application.

Used for ordering just accessories and not a system

If you need help finding or installing SOLIDWORKS, click the "Contact Service Desk" button to the left and fill out the form to create an IT ticket.

Can't log in to Stevens services?

Do you need a mailing list to be created or configured?