Popular Services

I am having issues utilizing the VPN client.
*Note: if you are having issues with DUO please submit a request for DUO support.


Need some assistance from Client Support Services regarding Wif-Fi? Request this service for assistance with connecting to the network.


If you need help finding, downloading, installing, or troubleshooting Stevens-supported software (e.g. MATLAB), click the "Contact Service Desk" button to the left and fill out the form to create a IT ticket.


Request Stevens ID card access to doors setup with Blackboard card readers


To make a ticket for anyone that has issues with signing up or using Okta.


Change or Reset your Stevens password. If you are a Faculty or Staff member and forgot your password, please visit the User Services Support Desk located in TRAC on the ground level of the Library mall.


Do you need a mailing list to be created or configured?


request an account for using CS Dept. resources


used to make requests to the Computer Science Department


Submit a service request for VLE support


Do you have SPAM emails that you want to report?


Request changes to door schedules to allow access during events. 
Report hardware issues if a card reader isn't working.
Request a quote to install card access hardware.


When a publishing tool or other IT functionality isn't working as expected


Do you need assistance with licensing a server?


Learn how to use our web publishing tools


The Office of Learning Technology offers consultation of our services (ex. Canvas, Zoom, Kaltura, Turnitin, LinkedIn Learning, Classroom Technology, Solstice and more!) to faculty, staff and students. We will work with you and advise you on how to best use the technology to achieve your objectives.


As a student, TA, or instructor, this is where you can request services to assist you in course management.