Service Catalog

Categories (17)

NextGen Wi-Fi

Stevens NextGen Wi-Fi will use the latest Wi-Fi technology (802.11ax) to simplify the way users connect, reduce the number of SSIDs, and improve authentication methods. We recommend that users ensure that their devices are updated with the latest operating system from Apple, Windows, and Linux to ensure an optimal performance when connecting to Stevens Wi-Fi.

Stevens AppSpace, powered by Apporto

Used for requesting new software to be added to Stevens AppSpace, powered by Apporto

Workday

Workday is the enterprise application for human resources, payroll, and student information.

Accounts, Access & ID Cards

Services related to your Stevens account, password management, door access, ID cards and more.

Concur Support

Use this category if you have questions regarding Travel Request, Expense Reports or Travel Bookings.

Wi-Fi, Network, & Telecommunication/Phone

Telephone and network services. Port work, SSL certificates, etc.

Learning Technology Services

Classroom technology, Canvas, Zoom, Kaltura, and LinkedIn Learning and other instructional technologies. Also instructional design consultation services in regards to pedagogical practices with technology.

Email, Calendar, and Microsoft Teams

Support for email, mailing lists, device configuration, virtual hours, and more.

Computer, Device, & Printing Support

Software Support, Operating System Support, Computer Renting/Disposal/Loans

Administrative Applications & Web Services

Campus-wide and departmental applications and the Stevens.edu site (Drupal).

Training Knowledge Center

You can request a consultation as a student, faculty, or staff member regarding the advancement of the use of technology. Consultations can be arranged individually or for a department. Popular consultation topics you may request (but are not limited to):

- Information Security
- Teaching and Learning with Technology
- Hardware and Software Support
- Networking and Systems
- Information Systems and Integrations

Computer Science Department Support

All requests pertaining to the computer science department resources, formerly under than name SRCIT. Use this if your request does not fall in to any other category

Desktop/Notebook Orders and Accessories

Laptop Orders for Apple and Dell Laptops can be placed through KFS. Go to the Shop Catalog area and look for the appropriate catalog for the machine you want to buy. For monitors, please use the dell shop catalog. For accessories such as Keyboards, Mice, External Disks and USB Drives, You can use the Amazon, Apple, or CDW shop catalogs. If you need assistance placing an order, Please email support@stevens.edu and use "I need assistance placing an order" as the subject line.

Supported Software

Get help with Stevens-supported or Stevens-licensed software.

Stevens VLE

Stevens Virtual Learning Environment (VLE)

Many of the applications used here at Stevens are graphic and memory intensive, requiring large amounts of hard drive space to function properly. Thus, the virtual learning environment ( https://stevens.edu/VLE ) provides the best suitable technical structure for superior performance of sophisticated applications such as SolidWorks, the complete Adobe Creative suite, Mimics, Matlab, Labview, HyperChem, Microsoft Project and Microsoft Visio, just to name a few.

Who can use the VLE, and how do I log in?

Everyone at Stevens can use the VLE! All faculty, staff and students can log into the VLE with their campus ID username and password. Forgot your password? Go to https://stevens.edu/password to reset your password.

For more information about the VLE and how to get started, go to https://sit.teamdynamix.com/TDClient/KB/Article...

Computer Service Center Forms

Create Student and Faculty/Staff Repair Forms.

Box

For requesting new Box accounts or reporting issues with existing ones.