Services A-Z (136)
Administrative Applications & Web Services / Web Services
For changing who can edit (or view) your web content
Accounts, Access & ID Cards / Accounts & Access
Faculty and Staff may request a Stevens account for those who are not employees or students.
Accounts, Access & ID Cards / ID Cards
Add funds to your Stevens
Computer, Device, & Printing Support
AntiVirus protection for your Stevens computer.
Learning Technology Services / Attendance
Attendance tracking software
Workday / Workday HCM/Payroll / Workday Payroll Support
Administrative Applications & Web Services / Administrative Applications
Request support for single-sign-on errors or for setting up a service provider.
Learning Technology Services / Blackboard Collaborate
Migrate Blackboard Collaborate recordings into Kaltura or download mp4 to your machine or external drive.
Administrative Applications & Web Services / Administrative Applications
ID Card System - Request support for POS devices, reporting, data interface problems or updates, and general issues with this application.
Workday / Workday HCM/Payroll / General Workday Questions
Workday / Workday HCM/Payroll / Workday HR/Benefits for Employees, Managers & Coordinators / Workday for Student Employees
Accounts, Access & ID Cards / Accounts & Access
Can't log in to Stevens services?
Email, Calendar, and Microsoft Teams
Are you unable to send or receive emails?
Learning Technology Services / Canvas
Please select this service to request a custom Canvas course shell to be used as a sandbox or as a specialized course which is outside of the student information system (SIS).
Accounts, Access & ID Cards / Accounts & Access
Change or Reset your Stevens or Stevens Google Apps password. If you are a Faculty or Staff member and forgot your password, please visit the User Services Support Desk located in the Lower Level of the S.C. Williams Library during regular business hours..
Workday / Workday HCM/Payroll / General Workday Questions
Computer, Device, & Printing Support
Do you need to request your computer to be disposed of?
Computer, Device, & Printing Support
Do you need support for your computer hardware?
Computer Science Department Support
request an account for using CS Dept. resources
Computer Science Department Support
Computer Science Department Support
Computer Science Department Support
used to make requests to the Computer Science Department
Computer Science Department Support
Administrative Applications & Web Services / Web Services
Help with content changes, including vanity URLs and broken links
Learning Technology Services / Canvas
As a student, TA, or instructor, this is where you can request services to assist you in course management.
Email, Calendar, and Microsoft Teams
Do you need assistance creating a shared or Departmental Exchange Calendar?
Workday / Workday HCM/Payroll / Workday Payroll Support
Email, Calendar, and Microsoft Teams
Do you need an alias or shared mailbox to be created or configured? Please note, only a shared mailbox can send and receive email with a specific email address. Email aliases or distribution lists will only forward emails sent to a specific address to individuals.
Accounts, Access & ID Cards / ID Cards
To request a refund to your Duckbills account
Accounts, Access & ID Cards / Accounts & Access
For issues and assistance with Duo Two Factor Authentication
Email, Calendar, and Microsoft Teams
Do you need a mailing list to be created or configured?
Email, Calendar, and Microsoft Teams
Do you need your emails/email account restored?
Email, Calendar, and Microsoft Teams
Do you have SPAM emails that you want to report?
Email, Calendar, and Microsoft Teams
Do you need your email configured on your device?
iPhone, Android, etc.
Workday / Workday HCM/Payroll / Workday HR/Benefits for Employees, Managers & Coordinators / Workday for Managers & Coordinators
Workday / Workday HCM/Payroll / Workday Payroll Support
Learning Technology Services / Classroom Technology
The Office of Learning Technology has an Equipment Loan Program available for faculty and staff. Our goal is to ensure that technology issues do not impact your teaching. This program allows you to submit a loaner request for A/V and other IT items such as, display adapters, microphones, cameras, and presentation slide advancers.
Administrative Applications & Web Services / Web Services
Administrative Applications & Web Services / Web Services
Wi-Fi, Network, & Telecommunication/Phone / Telecommunications
Request phone or phone/network line installation due to a new hire, office relocation, etc.
Administrative Applications & Web Services / Administrative Applications
Request support for all other departmentally-used or campus-wide applications not listed above.
Learning Technology Services / Blackboard Collaborate
Learning Technology Services / CATME
Learning Technology Services / Classroom Technology
Select the link above to report an issue for the Office of Learning Technology. Any classroom technology issues will be addressed through the service above.
Computer, Device, & Printing Support
Learning Technology Services / Blackboard Collaborate
General Consultation Request form for all Learning Technology Services.
Learning Technology Services / Classroom Technology
The Office of Learning Technology offers consultation of our services (ex. Canvas, Kaltura, Turnitin, LinkedIn Learning, Classroom Technology, Solstice) to faculty, staff and students. We will work with you and advise you on how to best use the technology to achieve your objectives.
Learning Technology Services / Kaltura
General Consultation Request form for all Learning Technology Services.
Learning Technology Services / Learning Analytics
General Consultation Request form for all Learning Technology Services.
Learning Technology Services / LinkedIn Learning
General Consultation Request form for all Learning Technology Services.
Learning Technology Services / Zoom
General Consultation Request form for all Learning Technology Services.
Email, Calendar, and Microsoft Teams
Learning Technology Services / Kaltura
Here you can put in a ticket if you are experiencing an issue with your Kaltura experience.
Learning Technology Services / LockDown Browser & Respondus Monitor
Workday / Workday HCM/Payroll / Workday HR/Benefits for Employees, Managers & Coordinators / Workday General HR/Benefits for Employees
Supported Software
If you need help finding, downloading, installing, or troubleshooting Stevens-supported software (e.g. MATLAB), click the "Contact Service Desk" button to the left and fill out the form to create a IT ticket.
Stevens VLE
Submit a service request for VLE support
Workday / Workday HCM/Payroll / Workday HR/Benefits for Employees, Managers & Coordinators / Workday General HR/Benefits for Employees
Workday / Workday HCM/Payroll / Workday HR/Benefits for Employees, Managers & Coordinators / Workday for Managers & Coordinators
Workday / Workday HCM/Payroll / Workday HR/Benefits for Employees, Managers & Coordinators / Workday for Student Employees
Learning Technology Services / Turn It In
Administrative Applications & Web Services / Web Services / New Web Presence
web.stevens.edu
Accounts, Access & ID Cards / Accounts & Access
Is a visitor, vendor, or any kind of guest coming to Stevens and needs access to the network?
Workday / Workday HCM/Payroll / Workday HR/Benefits for Employees, Managers & Coordinators / Workday General HR/Benefits for Employees
Workday / Workday HCM/Payroll / Workday HR/Benefits for Employees, Managers & Coordinators / Workday for Managers & Coordinators
Workday / Workday HCM/Payroll / General Workday Questions
Workday / Workday HCM/Payroll / Workday HR/Benefits for Employees, Managers & Coordinators / Workday General HR/Benefits for Employees
Workday / Workday HCM/Payroll / Workday HR/Benefits for Employees, Managers & Coordinators / Workday General HR/Benefits for Employees
Administrative Applications & Web Services / Web Services
Learn how to use our web publishing tools
Workday / Workday HCM/Payroll / General Workday Questions
Workday / Workday HCM/Payroll / Workday HR/Benefits for Employees, Managers & Coordinators / Workday for Managers & Coordinators
Workday / Workday HCM/Payroll / Workday Payroll Support
Workday / Workday HCM/Payroll / General Workday Questions
Accounts, Access & ID Cards / ID Cards
To report and replace lost or damaged ID cards.
Wi-Fi, Network, & Telecommunication/Phone / Telecommunications
Installation of Cisco Jabber (VoIP Unified Communication) software
Learning Technology Services / Instructional Design
Learning Technology Services / Learning Analytics
Request Learning Analytics Reports
Learning Technology Services / Learning Analytics
This form is used if you are having issues with any one of your Learning Analytics Reports.
Learning Technology Services / Canvas
The Office of Learning Technology offers consultation of our services (ex. Canvas, Zoom, Kaltura, Turnitin, LinkedIn Learning, Classroom Technology, Solstice and more!) to faculty, staff and students. We will work with you and advise you on how to best use the technology to achieve your objectives.
Wi-Fi, Network, & Telecommunication/Phone
Do you need assistance with licensing a server?
Learning Technology Services / LinkedIn Learning
Support Ticket for LinkedIn Learning services
Administrative Applications & Web Services / Web Services / New Web Presence
For assistance with www.stevens.edu
Email, Calendar, and Microsoft Teams
To gain access to and support for using Microsoft Bookings
Email, Calendar, and Microsoft Teams
For requesting the creation of a new group in Microsoft Teams.
Email, Calendar, and Microsoft Teams
To submit a request for support for Microsoft Teams
Email, Calendar, and Microsoft Teams
Email, Calendar, and Microsoft Teams
Wi-Fi, Network, & Telecommunication/Phone
Wi-Fi, Network, & Telecommunication/Phone / Telecommunications
Miscellaneous Telecommunication/Phone Issues
Computer, Device, & Printing Support
Do you need assistance with configuring your mobile?
Workday / Workday HCM/Payroll / Workday HR/Benefits for Employees, Managers & Coordinators / Workday General HR/Benefits for Employees
Stevens VLE
I click on one of the available applications in the VLE and it doesn't open.
Administrative Applications & Web Services / Web Services / New Web Presence
For creating a new space on my.stevens.edu
Workday / Workday HCM/Payroll / Workday HR/Benefits for Employees, Managers & Coordinators / Workday for Managers & Coordinators
Wi-Fi, Network, & Telecommunication/Phone / Network
WiFi Not Working? Request this service for assistance with connecting to the Network.
Stevens VLE
When I log into the Stevens VLE I do not see any of my apps
Workday / Workday HCM/Payroll / Workday Payroll Support
Workday / Workday HCM/Payroll / Workday Payroll Support
Learning Technology Services / Poll Everywhere
Here you can put in a ticket to request a Stevens Poll Everywhere account, or if you are experiencing an issue with your Poll Everywhere.
Computer, Device, & Printing Support
When your printer isn't working.
Learning Technology Services / Academic Recording Studio
Problem with my recording, need assistance
Wi-Fi, Network, & Telecommunication/Phone
I am having issues utilizing the VPN client.
*Note: if you are having issues with DUO please submit a request for DUO support.
Wi-Fi, Network, & Telecommunication/Phone / Telecommunications
Report issues with VoIP Phone / Cisco Jabber Client
Accounts, Access & ID Cards / Accounts & Access
Use this to request a Microsoft DevTools for Teaching Account. ( Formerly MSDNAA/DreamSpark/Microsoft Imagine account)
Accounts, Access & ID Cards / Accounts & Access
Accounts, Access & ID Cards / Accounts & Access
Submit a request for an account to access the Student Information System (SIS)
Accounts, Access & ID Cards / Accounts & Access
Accounts, Access & ID Cards / Accounts & Access
Used for requesting an exemption from Account Cleanup.
Learning Technology Services / Classroom Technology
The Office of Learning Technology will assist faculty with presentations in class or conference rooms by providing microphones, setting up projectors, phone conferences and web conference sessions. Request for Presentation/Conference Assistance or a projector for your class or presentation must be made at least 48-72 hours in advance to ensure staff and equipment are available.
Training Knowledge Center
You can request a consultation as a student, faculty, or staff member regarding the advancement of the use of technology. Consultations can be arranged individually or for a department. Popular consultation topics you may request (but are not limited to):
- Information Security
- Teaching and Learning with Technology
- Hardware and Software Support
- Networking and Systems
- Information Systems and Integrations
Accounts, Access & ID Cards / Accounts & Access
Request Stevens ID card access to doors setup with Blackboard card readers
Accounts, Access & ID Cards / Accounts & Access
Request changes to door schedules to allow access during events.
Report hardware issues if a card reader isn't working.
Request a quote to install card access hardware.
Accounts, Access & ID Cards / ID Cards
Accounts, Access & ID Cards / Accounts & Access
Learning Technology Services / AR/VR Lab
Reserve time in the Stevens Augmented & Virtual Reality Lab to experience the technology, work on projects, play games, or consult with the Learning Technology team.
Learning Technology Services / Academic Recording Studio
Schedule a Session or Request More Information
Computer, Device, & Printing Support
Do you need support for your Stevens' managed computer?
Installation, Upgrade, Removal of Software?
Supported Software
If you need help finding or installing SOLIDWORKS, click the "Contact Service Desk" button to the left and fill out the form to create an IT ticket.
Administrative Applications & Web Services / Web Services
When a publishing tool or other IT functionality isn't working as expected
Administrative Applications & Web Services / Administrative Applications
Request support for reporting, user access control, data interface problems or updates, and general issues with this application.
Email, Calendar, and Microsoft Teams
Student Office 365 Email
Administrative Applications & Web Services / Web Services / New Web Presence
For assistance with DuckLink
Administrative Applications & Web Services / Web Services
The content creation tools aren't accomplishing what you need
Workday / Workday HCM/Payroll / Workday HR/Benefits for Employees, Managers & Coordinators / Workday for Student Employees
Concur Support
Travel Request within Concur
Workday / Workday HCM/Payroll / Workday HR/Benefits for Employees, Managers & Coordinators / Workday for Managers & Coordinators
Workday / Workday HCM/Payroll / Workday HR/Benefits for Employees, Managers & Coordinators / Workday for Managers & Coordinators
Workday / Workday HCM/Payroll / Workday HR/Benefits for Employees, Managers & Coordinators / Workday for Managers & Coordinators
Computer, Device, & Printing Support
Self-Service Printing System - Request support for general issues with this application.
Workday / Workday HCM/Payroll / Workday Recruiting
Wi-Fi, Network, & Telecommunication/Phone / Telecommunications
To submit a request to have your voicemail password reset
Administrative Applications & Web Services / Administrative Applications
Self Service Web Access to SIS for Students and Faculty - Request support for general issues with this application.
Workday / Workday HCM/Payroll / Workday Recruiting
Workday / Workday Student
Workday / Workday Student
Learning Technology Services / Zoom
Zoom is Stevens Campus wide web-conferencing system that has also been integrated into Canvas.