Services A-Z (136)

For changing who can edit (or view) your web content

Faculty and Staff may request a Stevens account for those who are not employees or students.

Add funds to your Stevens

AntiVirus protection for your Stevens computer.

Attendance tracking software

Request support for single-sign-on errors or for setting up a service provider.

Migrate Blackboard Collaborate recordings into Kaltura or download mp4 to your machine or external drive.

ID Card System - Request support for POS devices, reporting, data interface problems or updates, and general issues with this application.

Can't log in to Stevens services?

Are you unable to send or receive emails?

Please select this service to request a custom Canvas course shell to be used as a sandbox or as a specialized course which is outside of Workday Student.

Canvas global announcements are posted by Canvas Administrators and are displayed on all student and/or faculty Canvas Dashboards for a set amount of time. Canvas global announcements are intended to provide students and faculty information related to academic matters. Please select this service to request posting Canvas global announcements.

Change or Reset your Stevens password. If you are a Faculty or Staff member and forgot your password, please visit the User Services Support Desk located in TRAC on the ground level of the Library mall.

Do you need to request your computer to be disposed of?

Do you need support for your computer hardware?

request an account for using CS Dept. resources

used to make requests to the Computer Science Department

Help with content changes, including redirects (vanity URLs) and broken links

As a student, TA, or instructor, this is where you can request services to assist you in course management.

Do you need assistance creating a shared or Departmental Exchange Calendar?

Do you need an alias or shared mailbox to be created or configured? Please note, only a shared mailbox can send and receive email with a specific email address. Email aliases or distribution lists will only forward emails sent to a specific address to individuals.

To request a refund to your Duckbills account

For issues and assistance with Duo Two Factor Authentication

Do you need a mailing list to be created or configured?

Do you need your emails/email account restored?

Do you have SPAM emails that you want to report?

Do you need your email configured on your device?
iPhone, Android, etc.

The Office of Learning Technology has an Equipment Loan Program available for faculty and staff. Our goal is to ensure that technology issues do not impact your teaching. This program allows you to submit a loaner request for A/V and other IT items such as, display adapters, microphones, cameras, and presentation slide advancers.

Request phone or phone/network line installation due to a new hire, office relocation, etc.

Request support for all other departmentally-used or campus-wide applications not listed above.

Select the link above to report an issue for the Office of Learning Technology. Any classroom technology issues will be addressed through the service above.

General Consultation Request form for all Learning Technology Services.

The Office of Learning Technology offers consultation of our services (ex. Canvas, Kaltura, Turnitin, LinkedIn Learning, Classroom Technology, Solstice) to faculty, staff and students. We will work with you and advise you on how to best use the technology to achieve your objectives.

General Consultation Request form for all Learning Technology Services.

General Consultation Request form for all Learning Technology Services.

General Consultation Request form for all Learning Technology Services.

General Consultation Request form for all Learning Technology Services.

Here you can put in a ticket if you are experiencing an issue with your Kaltura experience.

If you need help finding, downloading, installing, or troubleshooting Stevens-supported software (e.g. MATLAB), click the "Contact Service Desk" button to the left and fill out the form to create a IT ticket.

Submit a service request for VLE support

web.stevens.edu

Is a visitor, vendor, or any kind of guest coming to Stevens and needs access to the network?

Learn how to use our web publishing tools

To report and replace lost or damaged ID cards.

Installation of Cisco Jabber (VoIP Unified Communication) software

To make a ticket for anyone that has issues with signing up or using Okta.

Request Learning Analytics Reports

This form is used if you are having issues with any one of your Learning Analytics Reports.

The Office of Learning Technology offers consultation of our services (ex. Canvas, Zoom, Kaltura, Turnitin, LinkedIn Learning, Classroom Technology, Solstice and more!) to faculty, staff and students. We will work with you and advise you on how to best use the technology to achieve your objectives.

Do you need assistance with licensing a server?

Support Ticket for LinkedIn Learning services

For assistance with www.stevens.edu

To gain access to and support for using Microsoft Bookings

For requesting the creation of a new group in Microsoft Teams.

To submit a request for support for Microsoft Teams

Miscellaneous Telecommunication/Phone Issues

Do you need assistance with configuring your mobile?

I click on one of the available applications in the VLE and it doesn't open.

For creating a new space on my.stevens.edu

Need some assistance from Client Support Services regarding Wif-Fi? Request this service for assistance with connecting to the network.

Stevens NextGen Wi-Fi will use the latest Wi-Fi technology (802.11ax) to simplify the way users connect, reduce the number of SSIDs, and improve authentication methods. We recommend that users ensure that their devices are updated with the latest operating system from Apple, Windows, and Linux to ensure an optimal performance when connecting to Stevens Wi-Fi.

When I log into the Stevens VLE I do not see any of my apps

Here you can put in a ticket to request a Stevens Poll Everywhere account, or if you are experiencing an issue with your Poll Everywhere.

When your printer isn't working.

Problem with my recording, need assistance

I am having issues utilizing the VPN client.
*Note: if you are having issues with DUO please submit a request for DUO support.

Report issues with VoIP Phone / Cisco Jabber Client

Use this to request a Microsoft DevTools for Teaching Account. ( Formerly MSDNAA/DreamSpark/Microsoft Imagine account)

Used for requesting an exemption from Account Cleanup.

The Office of Learning Technology will assist faculty with presentations in class or conference rooms by providing microphones, setting up projectors, phone conferences and web conference sessions. Request for Presentation/Conference Assistance or a projector for your class or presentation must be made at least 48-72 hours in advance to ensure staff and equipment are available.

You can request a consultation as a student, faculty, or staff member regarding the advancement of the use of technology. Consultations can be arranged individually or for a department. Popular consultation topics you may request (but are not limited to):

- Information Security
- Teaching and Learning with Technology
- Hardware and Software Support
- Networking and Systems
- Information Systems and Integrations

Request Stevens ID card access to doors setup with Blackboard card readers

Request changes to door schedules to allow access during events. 
Report hardware issues if a card reader isn't working.
Request a quote to install card access hardware.

Used for requesting new software to be added to Stevens AppSpace, powered by Apporto

Reserve time in the Stevens XR Lab to experience the technology, work on projects, play games, or consult with the Learning Technology team.

Retrieve Zoom Cloud Recordings from Kaltura

Schedule a Session or Request More Information

In a small number of circumstances, it may not be possible to comply with the Stevens Security Policy. The Division of Information Technology has provided the following method for obtaining an exception endorsement to work with Steven's constituents. Exceptions should be approved and signed by the constituent, their department head, CISO (Chief Information Security Officer), and potentially the Dean/CIO depending on the risk level. Exceptions may be granted for a specific timeframe. These exceptions are reviewed on a case-by-case basis and their approval is not automatic.

Do you need support for your Stevens' managed computer?
Installation, Upgrade, Removal of Software?

If you need help finding or installing SOLIDWORKS, click the "Contact Service Desk" button to the left and fill out the form to create an IT ticket.

When a publishing tool or other IT functionality isn't working as expected

Student Office 365 Email

For assistance with DuckLink

The content creation tools aren't accomplishing what you need

Used for requesting a paper time card when needed.

Travel Request within Concur

Self-Service Printing System - Request support for general issues with this application.

To submit a request to have your voicemail password reset

Used only for Walk-in requests at TRAC

Submit a Student BP/Security ticket should you have a concern about your access to certain data or the routing of a process in Workday.

Submit a ticket for any general questions or requests you have related to Workday Student.

Zoom is Stevens Campus wide web-conferencing system that has also been integrated into Canvas.