Services A-Z (133)


Access change request

Account Request for Non-Stevens Workers

Add money to my Stevens ID card.

Anti-Virus Software Support

aPlus+ Attendance General Supprt

Approving Employee hours for payroll

Authentication (Single-Sign-On)


Blackboard Collaborate Migration

Blackboard Transact


Can’t see my employees (staff/faculty and student employees)

Can't Log In?

Can't Send/Receive Email?

Canvas Development Shell

Canvas Global Announcement

Change or Reset My Password

Computer Disposal Request

Computer Hardware Failure/Support

Computer Science Account Requests

Computer Science Hardware Requests

Computer Science Issue / Troubleshooting

Computer Science Service Requests

Computer Science Software Requests

Content change request

Course Support

Create Shared/Departmental Exchange Calendar


Direct Deposit, Pay Slip, W4 and W2

Distribution Lists and Shared Mailboxes

Duckbills refund request

Duo Two-Factor Authentication


Email Mailing Lists

Email Restoration

Email Spam Issues

Email/Calendar Configuration for Mobile Devices

Employee Relations Issues

Entering Time for hourly pay

Equipment Loan Program

EZProxy - Add Database

EZProxy - Report Use Violation


Faculty/Staff Desk Phones (Moves/Add/Changes)


General Admin Applications Support

General Blackboard Collaborate Support

General CATME Support

General Classroom/Conference Room Technology Support

General Consultation

General Consultation

General Consultation

General Consultation

General Consultation

General Consultation

General Kaltura Support

General LockDown Browser & Respondus Monitor Support

General Questions regarding Open Enrollment

General Software Help

General support for HR/Benefits

General Support for Managers/Supervisors

General TurnItIn Support

Group Web Space (

Guest Wireless Accounts


How do I access/update personal information in Workday

How do I Hire/Fill a position

How do I make benefit changes in Workday

How do I sign up for WageWorks TransitCheks

How do I... ?


I am a Manager/Supervisor but I do not have Manager Access in Workday

I am unable to temporararily delegate manager responsibilities

I cannot change my withholding elections

ID Card Info & Replacement

Installation of Cisco Jabber (VoIP Unified Communication) software

Instructional Design Consultation

Issues using Okta


Learning Analytics Report Request

Learning Analytics Report Support Form

Learning Technology Consultation

License Server

LinkedIn Learning Support


Main Site (

Microsoft Bookings

Microsoft Teams Group Creation Request

Microsoft Teams Support

Migrate Department / Shared Calendar to Exchange

Migrate Email / Calendar to Exchange

Miscellaneous (Wi-Fi & Network)

Miscellaneous Telecommunication/Phone Issues

Mobile Device Support

My time off balances are not accurate (vacation/personal/sick)

myStevens Space (


Need to make changes to my organizational chart

Network Connectivity Request


Payroll Allocations and Encumbrances

Payroll Support and Questions

Poll Everywhere Support

Printer Support

Problem with my recording, need assistance


Remote Access (VPN)

Report issues with VoIP Phone / Cisco Jabber Client

Request Access to Existing Storage01 Departmental Share Drive

Request Account Updates/Changes

Request an Account Cleanup Exemption

Request AV support for a class or presentation.

Request Door Access Changes for Individuals

Request Door Reader Changes

Request Guest ID card

Request Software Addition to Stevens Appspace

Request Stevens Alerts (Everbridge) Account

Reserve XR Lab

Reset my Google Workspace Password

Retrieve Zoom Cloud Recordings from Kaltura


Schedule a Session or Request More Information

Security Exception Request

Software Support


Something doesn't work as expected

Student Office 365 Email

Student Organizations (DuckLink)

Support Request


The tools don't meet my needs

Travel Request

Trouble Approving Employee Time Off

Trouble Onboarding New Employees

Trouble Submitting Performance Reviews


UniPrint (Pharos)


Virtual Edge Access Re-validation / Workday Recruiting Access Request

Voicemail Password Reset


Walk-in Support Request

Workday Recruiting General Questions


Zoom Support