Services A-Z (134)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Access change request

For changing who can edit (or view) your web content

Account Request for Non-Stevens Workers

Submit a request to generate a Stevens account for those who are not employees or students.

Add money to my Stevens ID card.

Add funds to your Stevens

Anti-Virus Software Support

AntiVirus protection for your Stevens computer.

Approving Employee hours for payroll

Authentication (Single-Sign-On)

Request support for single-sign-on errors or for setting up a service provider.

B

Blackboard Transact

ID Card System - Request support for POS devices, reporting, data interface problems or updates, and general issues with this application.

C

Can't change my home address in Workday

Can't Log In?

Can't log in to Stevens services?

Can't login to the VLE

My username and password don't work when I try to log into the Stevens VLE

Can't Send/Receive Email?

Are you unable to send or receive emails?

Canvas Development Shell

Change or Reset My Password

Change or Reset your Stevens or Stevens Google Apps password. If you are a Faculty or Staff member and forgot your password, please visit the User Services Support Desk located in the Lower Level of the S.C. Williams Library during regular business hours..

Change Workday password

Computer Disposal Request

Do you need to request your computer to be disposed of?

Computer Hardware Failure/Support

Do you need support for your computer hardware?

Computer Science Account Requests

request an account for using CS Dept. resources

Computer Science Hardware Requests

Computer Science Issue / Troubleshooting

Computer Science Service Requests

used to make requests to the Computer Science Department

Computer Science Software Requests

Content change request

Help with content changes

Course Support

As an instructor, this is where you can request services to assist you in course management.

Create Shared/Departmental Exchange Calendar

Do you need assistance creating a shared or Departmental Exchange Calendar?

D

Dept Config 1 - HP ProDesk 600 G3

Order and customize this configuration

Dept Config 2 - HP Z240 Workstation SFF

Click here to order and customize this configuration.

Dept Config 3 - HP Z240 Workstation Convertable Minitower

Description and link for ordering this Configuration.

Dept Laptop Config 1 - HP Zbook 14U G5

Order and Configure the HP Zbook 14U G5

Dept Laptop Config 2 - HP Elitebook Folio 1040 G4

Order and Configure a HP Elitebook 1040 G4 laptop

Dept Laptop Config 3 - HP Elitebook X360 1030 G2

Order and Configure a HP EliteBook x360 1030 G2

Direct Deposit, Pay Slip, W4 and W2

Duckbills refund request

To request a refund to your Duckbills account

Duo Two-Factor Authentication

For issues and assistance with Duo Two Factor Authentication

E

Email Aliases and Shared Mailboxes

Do you need an alias or shared mailbox to be created or configured?

Email Mailing Lists

Do you need a mailing list to be created or configured?

Email Restoration

Do you need your emails/email account restored?

Email Spam Issues

Do you have SPAM emails that you want to report?

Email/Calendar Configuration for Mobile Devices

Do you need your email configured on your device?
iPhone, Android, etc.

Employee Relations Issues

Entering Time for hourly pay

Equipment Loan Program

The Office of Learning Technology has an Equipment Loan Program available for faculty and staff. Our goal is to ensure that technology issues do not impact your teaching. This program allows you to submit a loaner request for A/V and other IT items such as, display adapters, microphones, cameras, and presentation slide advancers.

EZProxy - Add Database

EZProxy - Report Use Violation

F

Faculty/Staff Desk Phones (Moves/Add/Changes)

Request phone or phone/network line installation due to a new hire, office relocation, etc.

G

General Admin Applications Support

Request support for all other departmentally-used or campus-wide applications not listed above.

General Blackboard Collaborate Support

General CATME Support

General Classroom Technology Support

Select the link above to report an issue for the Office of Learning Technology. Any classroom technology issues will be addressed through the service above.

General Computer, Device & Printing Support

General Consultation

General Consultation Request form for all Learning Technology Services.

General Consultation

The Office of Learning Technology offers consultation of our services (ex. Canvas, Kaltura, Turnitin, Lynda.com, Classroom Technology, Solstice) to faculty, staff and students. We will work with you and advise you on how to best use the technology to achieve your business objectives.

General Consultation

General Consultation

General Consultation Request form for all Learning Technology Services.

General Consultation

General Consultation Request form for all Learning Technology Services.

General Instructional Design Support

General Kaltura Support

Here you can put in a ticket if you are experiencing an issue with your Kaltura experience.

General LockDown Browser & Respondus Monitor Support

General Questions regarding Open Enrollment

General Software Help

If you need help finding, downloading, installing, or troubleshooting Stevens-supported software (e.g. MATLAB), click the "Contact Service Desk" button to the left and fill out the form to create a IT ticket.

General Stevens VLE Support

For all other questions/support needs not covered in the other listed categories

General support for HR/Benefits

General Support for Managers/Supervisors

General Support for Workday Student Employees

General TurnItIn Support

Group Web Space (web.stevens.edu)

web.stevens.edu

Guest Wireless Accounts

Is a visitor, vendor, or any kind of guest coming to Stevens and needs access to the network?

H

How do I access/update personal information in Workday

How do I Hire/Fill a position

How do I login to Workday

How do I make benefit changes in Workday

How do I sign up for WageWorks TransitCheks

How do I... ?

Learn how to use our web publishing tools

I

I am unable to temporararily delegate manager responsibilities

I cannot change my withholding elections

I need to change information reported in Workday

ID Card Info & Replacement

To report and replace lost or damaged ID cards.

Installation of Cisco Jabber (VoIP Unified Communication) software

Installation of Cisco Jabber (VoIP Unified Communication) software

L

License Server

Do you need assistance with licensing a server?

Lynda.com

Lynda.com Support

Support Ticket for Lynda services

M

Main Site (www.stevens.edu)

For assistance with www.stevens.edu

Miscellaneous (Wi-Fi & Network)

Miscellaneous Telecommunication/Phone Issues

Miscellaneous Telecommunication/Phone Issues

Mobile Device Support

Do you need assistance with configuring your mobile?

My time off balances are not accurate (vacation/personal/sick)

My VLE application doesn't Load

I click on one of the available applications in the VLE and it doesn't open.

myStevens Space (my.stevens.edu)

For creating a new space on my.stevens.edu

N

Need to make changes to my organizational chart

Network Connectivity Issues

WiFi Not Working? Request this service for assistance with connecting to the Network.

No apps when I log into the VLE

When I log into the Stevens VLE I do not see any of my apps

Notebook Accessories

Used for ordering just accessories and not a system

O

Office 365 Student Email Upgrade

Click here to submit a support request.

P

Payroll Allocations and Encumbrances

Payroll Support and Questions

Printer Support

When your printer isn't working.

Problem with my recording, need assistance

Problem with my recording, need assistance

R

Remote Access (VPN)

Do you need remote access via a virtual protocol network (VPN)?

Report issues with VoIP Phone / Cisco Jabber Client

Report issues with VoIP Phone / Cisco Jabber Client

Request a New Storage01 Departmental Share Drive

Request a New Storage01 Departmental Share Drive

Request Access to Existing Storage01 Departmental Share Drive

Request account for access to Student Information System (SIS)

Submit a request for an account to access the Student Information System (SIS)

Request Account Updates/Changes

Request AV support for a class or presentation.

The Office of Learning Technology will assist faculty with presentations in class or conference rooms by providing microphones, setting up projectors, phone conferences and web conference sessions. Request for Presentation/Conference Assistance or a projector for your class or presentation must be made at least 48-72 hours in advance to ensure staff and equipment are available.

Request Consultation From Information Technology

Request consultation for an individual or department from the Division of Information Technology.

Request Door Access Changes for Individuals

Request Stevens ID card access to doors setup with Blackboard card readers

Request Door Reader Changes

Request changes to door schedules to allow access during events. 
Report hardware issues if a card reader isn't working.
Request a quote to install card access hardware.

Request Dropbox Account

Use this to request a Stevens Dropbox Account

Request Guest ID card

Request MSDNAA/Imagine Account

Use this to request an MSDNAA/DreamSpark/Microsoft Imagine account

Request Stevens Alerts (Everbridge) Account

S

Schedule a Session or Request More Information

Schedule a Session or Request More Information

Software Support

Do you need support for your Stevens' managed computer?
Installation, Upgrade, Removal of Software?

SolidWorks

If you need help finding or installing SOLIDWORKS, click the "Contact Service Desk" button to the left and fill out the form to create an IT ticket.

Something doesn't work as expected

When a web site or publishing tool isn't working as expected

Stevens Virtual Learning Environment

Access the Stevens VLE here.

Student Information System (SIS)

Request support for reporting, user access control, data interface problems or updates, and general issues with this application.

Student Office 365 Email

Student Office 365 Email

Student Organizations (DuckLink)

For assistance with DuckLink

T

The tools don't meet my needs

The content creation tools aren't accomplishing what you need

Timecard Request

Trouble Approving Employee Time Off

Trouble Onboarding New Employees

Trouble Submitting Performance Reviews

U

UniPrint (Pharos)

Self-Service Printing System - Request support for general issues with this application.

V

Voicemail Password Reset

To submit a request to have your voicemail password reset

W

Web for Students / Web for Faculty

Self Service Web Access to SIS for Students and Faculty - Request support for general issues with this application.

Workday Recruiting General Questions

Workday Student Academic Foundation